Sales & Customer Account Executive

Our client are a specialist Publisher in the shipping industry are looking to add a Sales & Customer Account Executive on a full time permanent basis based in Livingston. We are looking for a candidate with a passion for building strong client relationships and driving sales within a busy team.

Responsibilities:

* Handling inbound calls from customers, providing sales information and customer support
* Dealing with customer queries, quotes and pro formas quickly and efficiently on a daily basis
* Processing sales orders using industry software
* Reporting the end of day sales figures
* Dealing with daily invoicing and credits
* Processing returns
* Ordering third party publications
* Ensuring the shipment of subscription products on a bimonthly / 6 monthly basis
* Contacting external customers regarding new publications and updates
* Assisting with Corporate Sales tasks
* Maintaining regular contact with resellers
* Updating database
* Covering the Reception desk when required
* General office administration
* Any other activities that the company requires

Person Spec (Skills/Knowledge and Experience required)

* Must have 3 - 5 years of sales/Account management experience
* Strong IT skills and adaptability to working with the relevant software and business management packages
* Excellent communication and customer service skills
* Confident telephone manner
* Collaborative - works closely with management and staff across the business
* The ability to work effectively in a team as well as being a self-starter
* To be able to communicate at all levels and in a knowledge-led manner
* To be dynamic and energetic in approach
* Capable of working to tight deadlines
* Be flexible, hard-working and keen to learn
* Good time management skills
* Possess excellent attention to detail
* Knowledge of MS Word and Excel

Salary, Conditions, Benefits

* Salary £30,000
* Full time hours: 37.5 per week - Monday to Friday - Start time between 8am - 10am Flexible
* After 3 month probation period trialling 4 day working week meaning you will only need to work 30 hours per week however be paid for 37.5
* Company wellbeing plan and pension
* Discounted or free food
* Free flu jabs
* On-site parking
* Sick pay
* Wellness programme
* Winter Tyre scheme
* Excellent Holiday scheme


If you are interested please apply with your most up to date CV.

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