Are you a driven individual looking for your next step in an established business? How does working in a fast paced, forward thinking environment sound?

Search is recruiting for a Helpdesk Assistant to join a fun, lively service team within the Facilities Management industry. On a typical day, you will liaise with engineers, support incoming calls, emails, and automated work requests, log onto the internal system, and assist key accounts with administrative tasks.

35.5 hours a week:

• Condensed shifts between 08:00 - 20:00
• 1 weekend working in 4

Main duties include:

• Managing client accounts on various client portals
• Being process-driven and adept at following instructions, ensuring all enquiries are properly logged and documented
• Performing a range of administration tasks, including logging enquiries, maintaining records, and supporting key accounts
• Assisting with ad hoc administrative tasks as required
• Confidently managing incoming calls and queries, ensuring they are directed to the appropriate people or department
• Handling escalations and escalating them as per the appropriate process

The ideal candidate:

• Has office experience
• Has excellent communication skills
• Is capable of organising and prioritising personal workload
• Has good IT skills, including Microsoft packages

This position will suit a candidate who is prepared to work in a fast paced environment, who works well under pressure and is keen to progress within a successful organisation.

Please apply now or contact me on [email protected] if you need any further information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.