Assistant Front of House Manager, Private Membership club, Central London, £ 33,000

You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.
KEY RESPONSIBILITIES:
* Manage team day-to-day operations ensuring that an exceptional service is provided to guests; service standards are implemented and maintained.
* Manage members bookings for special requests and events
* Ensure that daily operational procedures are adhered to at all times
* Manage the rota to ensure the club is open at agreed times with adequate staffing levels
* Manage induction of new staff and train to deliver service at required standards
* Establish a courteous, helpful and friendly attitude to all members at all times, provide a warm, polite and courteous greeting ensuring that members are satisfied with their visit.
* Support and assist with throughout the day with members guest events.
* With support from FOH Manager manage complaints in accordance to company policy.
* Review and update department SOP's and train staff on procedures.
* To work with the front of house team and liaise with facilities team regarding housekeeping when required.
* Have a good working knowledge of services offered in the facility
* Assist with maintenance and housekeeping issues when required
* Maintain strict confidentiality of members information at all times
* Ensure an informative handover is provided
* Record all accidents and incidents according to set protocols
* To understand and abide by the Health and Safety and Fire Policies
* To undertake all mandatory and job specific training
* Ensure that the Company Policy, and protocols are adhered to at all times
REQUIREMENTS:
Essential
* Previous Hospitality 5 star or similar environment is a must have
* Experience of dealing with VIPs or HNW individuals
* A professional manner and able to motivate a team with a positive attitude.
* Ability to form good working relations and adaptable to work within a team
* Strong communication and interpersonal skills
* Good organisational skills
* Able to problem solve and remain calm
* Assertive, articulate and polite
* Good timekeeping and prepared to be flexible to meet the needs of the service
* Ability to work on own initiative as well as part of a team
* Ability to remain calm when under pressure
* Food preparation knowledge
Desirable
* Interest in personal and professional development
* Previous customer service experience
* Good general Education
* IT Literate
If you are a dedicated professional with a passion for Luxury hospitality and leadership, we would love to hear from you. Apply today to join as an Assistant Front of House Manager.

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