Assistant Concierge, Luxury Residential building, Central London, £ 27,500

Prime Luxury Residential development in Central London is looking for an Assistant Concierge to join their Team.

Key Responsibilities

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Accepting and issuing of resident's parcels.
• To provide and receive handover information at the end of shifts, to make sure effective communication is guaranteed for the benefit of residences and colleagues
• Ensure the safety of pass keys
• Attend compulsory meetings to ensure efficient and effective communication within the team
• Check the arrival and the departure reports for all visitors to anticipate and satisfy needs
• Carry out ad hoc requests as directed by your line manager
• Comply with safe working practices as laid down under the Health and Safety at Work Act 1974 and the Companies health and safety policies
• Report any issues in the building, plant or equipment to maintenance teams
• Attend statutory fire training, and to be fully conversant with and abide by all rules concerning fire and health and safety

Person Specifications

• Background from 4/5* hotel
• Excellent communication skills both written and verbal
• Immaculate grooming
• Highly organised with great attention to detail
• Driven by offering a 5* level of customer service with a passion for excellence
• Conscientious and a positive attitude
• Able to deliver high standards of customer service with a personalised touch
• Confident and calm under pressure
• Flexible to commit to working hours to meet the demands of a 24 hour operation
• Great team player within a dedicated and passionate team

Qualifications and Experience

• Experience within 5* hotels and/or luxury residential properties

Desirable

• Additional languages would be beneficial

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.